Press release

Ohio Heartland Community Action Commission is announcing the 2016-2017 Winter Crisis Program (WCP).

The Winter Crisis Program (HEAP) is a heating assistance program that may provide a one-time payment toward a utility and/or bulk fuel service for those meeting the program eligibility requirements. The program begins November 1, 2016, and runs through March 31, 2017.

Appointments can be made by calling the automated appointment line at 1-866-861-6421. OHCAC has a morning walk-in policy. The policy is as follows: (1) electric or gas customers must be in a shut off situation (2) bulk fuel, wood, coal or heating oil customers must have less than 25% of the fuel source on hand. Walk-In customers will be served daily on a limited first come first serve basis. Please be prepared to wait for assistance.

The program requirements are as follows. The applicant must have:

  • A Utility service that is currently off or in disconnection status for the gas and/or electric service
  • A utility service that needs started or,
  • 25% or less supply of bulk fuel (propane, fuel oil, wood, coal) and,
  • Eligible applicant’s total household income must be at or below 175% of the 2016 FPG

All applicants must provide the following documentation at their appointments:

  • Proof of U.S. Citizenship for all household members. Examples: Social Security cards, Birth certificates / Hospital Birth Records, Baptismal Records (only when place and date of birth is shown), Indian Census Record, Military Service Record, U.S. Passport, Verified Citizenship for OWF Program, Voter Registration Cards. Note this is a requirement per the Ohio Development Services Agency for Program Year 2016-2017
  • Proof of income for the previous thirteen (13) weeks or seven (7) pays if paid bi-weekly.
  • Both primary and electric heating bills.
  • Proof of disability (If applicable).
  • Social Security Numbers for ALL household members.
  • Copy of Lease agreement or Rent Receipts (If applicable).
  • Picture ID of primary applicant.
  • Confirmation # (Provided by the automated phone system when scheduling appointment).
  • For individuals who receive CHILD SUPPORT OR UNEMPLOYMENT BENEFITS MUST bring this documentation!
  • If claiming zero income, MUST provide written documentation on how household is surviving.
  • IF claiming school grants as your source of Income-You MUST provide educational verification.

Please call the Automated Appointment hotline at 1.866.861.6421.