Submitted article
GAHANNA, Ohio – Beginning in early March, AEP Ohio, a unit of American Electric Power (NYSE:AEP), will offer residential customers who rent the option of obtaining protection to repair or replace electrical products damaged due to power surges. This new coverage is one of several service plans offered by the company’s home warranty program announced last May, through its partnership with HomeServe USA, a third-party home repair service provider.
The roll out will be conducted in phases, first to rental customers, and then expanded to include homeowners later this year.
“We are pleased to be able to offer rental customers Electrical Surge Coverage, an optional program that can help repair or replace electronics such as computers, televisions, tablets and other consumer appliances that are damaged as a result of an electrical surge,” said Karen Sloneker, AEP Ohio’s director of customer services and marketing. “Should this equipment be damaged, the cost to repair or replace them can be expensive. We are happy to be able to offer this program first to renters, and look forward to expanding the program to include homeowners later this year.”
For about $6 a month, residential customers will be able to get up to $3,000 in coverage annually. The charge for the program will be added to the customer’s monthly electric bill, and the customer can cancel warranty coverage at any time.
The program covers electrical products with a value of more than $100. Customers will have access to a 24-hour repair hotline, and repairs will be performed by local, certified technicians. Electrical products that cannot be repaired will be replaced with a product that is similar in kind and quality.
For more information on Electrical Surge Coverage, visit http://www.AEPOhio.com/SurgeProtection.